Membership Terms and Conditions
Your Membership Terms and Conditions
Introduction
Your Membership is administered by The Onelink Network Ltd whose registered office is at 105 Garstang Road, Preston PR1 1LD. Our Company Number is 09470689.
About us and what our aims are;
- We are an independent organisation that have been involved in the vehicle damage industry since 1993.
- We specialise in the provision of 1 to 1 guidance and service supply for private motorists whose vehicles have sustained bodywork damage following an accident.
Our aims are ;
- To provide up to date information, and administration support and (if required) the supply of services to our Member.
- To have honest, open and transparent discussions with our Members.
- To provide guidance on what services are out in the market place to enable them to make an informed choice.
- If our Member wishes, to provide access to services through our supply network.
Using your Membership
- The Membership you have selected provides you with access to your Membership Services and you can use them as often as you need.
- There is no limit to the number of times you can access your Membership Services.
- You do not need to use all or any of the services available to you.
- You can choose to use your own suppliers for any services you require. It is not mandatory to use our Suppliers.
- To use your Membership Services you can make contact with us by telephone, email or through the web site.
Definitions within our Documentation and Website.
“You” means the Member who has acquired a Membership.
“We” means The Onelink Network or our Suppliers.
“Services” means all the services available through your chosen Membership.
“Suppliers” means the organisations we use to provide your chosen Membership Services.
“Membership Fee” means the one-off payment you have made to become a Member.
“Vehicle Damage” means any type of bodywork damage sustained to your vehicle.
“Non-Fault Accident” means damaged sustained to your vehicle by an identifiable third party driver with no dispute regarding liability.
“Fault Accident” means damaged sustained to your vehicle which was caused by you through accidental damage..
“Third Party Driver” means the other party or parties involved in the accident.
“Information and Guidance ” means the supply of up to date information (which can be prepared both verbally and in writing) available to you to assist you make the correct decision regarding the supply of services you require.
“Administration Support” means help with any type of administration support needed to provide the services you require.
“Financial Support” means any type of discounts and special offers available to you depending on what Membership Services you have chosen.
Cancellation Right
If you decide for any reason that the Membership does not meet your needs, you can cancel your Membership within 14 days of start date by informing us by email or in writing. If you have selected a paid Membership, we will refund your Membership Fee less our administration charge of £5.00.
We will only refund your Membership if any of the Services have not been used during the first 14 days.
How to make a Complaint
It is our intention to give you the best possible service but if you do have any questions or concerns you should contact; Alan Murdoch, The Onelink Network Ltd, 105 Garstang Road, Preston PR1 1LD.
Please telephone us on 07725 585568.
You can also contact us via email at info@theonelinknetwork.co.uk
Data Protection Act 2018
Our Data Protection Number is ZA182019.
Please note that any information provided to us will be processed within the provision of the Data Protection Act 2018 for the purpose of the supply of
We will not share your data with any third parties without your written consent.
These Membership Terms and Conditions are current.